Feedback from previous guests about their experience
68%
liked the resort and would come back again
6.8/10
Nice
Rooms
8.0
Location
9.2
Service
6.2
Dining
5.7
Guest reviews
6.8/10
based on 13 reviews
8.9
8.9/10 based on 347 reviews
Benjamin
United Kingdom,
January
2025
8.0/10
Our stay at the hotel in Tsaghkadzor was wonderful. The cottages were spacious with stunning mountain views, and having a kitchen for our family was incredibly convenient. The beds were comfortable and the complimentary breakfast was fantastic with a wide range of options. However, we faced some service issues, particularly regarding late dining and room maintenance. Overall, it was a solid choice, especially for families looking for comfort and convenience.
Rooms
9.0
The cottages were spacious and very warm despite the snowy weather outside. The presence of a complete kitchen was also a huge plus for our family.
Service
6.0
The service had its ups and downs. While the arrangement for transportation was appreciated, we faced issues with room maintenance and dining restrictions. The response to our requests could be improved.
Location
10.0
The hotel is perfectly situated near the Tsakhkadzor Ski Resort, making it easy to access the slopes and enjoy various outdoor activities.
Dining
8.0
The in-house restaurant served an amazing buffet breakfast with plenty of selections. We enjoyed all our meals there, though the dinner restrictions were frustrating.
Facilities
7.0
The amenities were impressive; the cottages were well-equipped with toiletries and kitchen essentials. However, some facilities like the billiard table were tricky to access for guests.
Howard
United States of America,
December
2024
5.2/10
Rooms
Service
Location
Dining
Facilities
Ted
United States of America,
December
2024
6.4/10
I had a mixed experience at this hotel. On one hand, the pool was wonderful and warm, perfect for a relaxing swim, and the room was clean and comfortable. On the other hand, the dining options left much to be desired, especially with hair found in food, and the noise levels were quite disruptive throughout my stay.
Rooms
8.0
The room was clean and comfortable with a nice layout, exactly as advertised on the website.
Service
5.0
Service was lacking; the staff could have been more accommodating regarding dining hours and noise complaints.
Location
9.0
The hotel is conveniently located, making it easy to walk to the city center, which was nice.
Dining
5.0
The dining experience was disappointing; while meals were included, the food selection was limited and I encountered hair in my dishes.
Facilities
6.0
The pool facilities were nice but the noise insulation in the hotel was not great, making it difficult to relax.
Franklin
United States of America,
November
2024
5.8/10
Rooms
Service
Location
Dining
Facilities
Dick
United Kingdom,
November
2024
6.6/10
During my stay, I found the hotel enjoyable overall. It has a lovely heated pool which was a treat, especially in the cold weather. Most meals were decent, but there were moments that left me underwhelmed, especially with the food quality and limited choices. The room was clean and comfortable but the noise from the corridors was quite bothersome at times.
Rooms
8.0
The room was clean and comfortable, matching the online description perfectly.
Service
5.0
The service was lacking; I found issues that weren't addressed effectively, especially with the food.
Location
9.0
It's conveniently located for exploring the city center, which was a plus.
Dining
5.0
The dining experience was mediocre; breakfast choices were limited and the food quality was inconsistent.
Facilities
7.0
The pool and sauna were nice amenities, offering a relaxing experience.
Sue
United States of America,
November
2024
8.2/10
My stay at the hotel was very pleasant with its warm and cozy atmosphere, especially during the cold winter nights. The indoor pool and sauna were fantastic, and the location was perfectly convenient for exploring the nearby attractions. The service was elegant and quick, but I found the dining options could have been improved, as the food was just decent. Overall, a great experience but with some room for improvement in the dining department.
Rooms
8.0
The room was clean and cozy, though a bit small for two. It had a lovely view of the backyard where we could enjoy the singing fountain.
Service
9.0
The service was elegant and very efficient. I appreciated the helpful amenities like the water machine and ATM in the entrance.
Location
9.0
The hotel was conveniently located within walking distance of the slopes, making it easy to get around. They even provided free transportation to the mountain.
Dining
6.0
While the breakfast had all the typical offerings, it was just okay compared to the rest of the experience. I wish there were more options available.
Facilities
9.0
The facilities were excellent, particularly the heated pool that provided a delightful escape from the freezing temperatures outside.
Kevin
United States of America,
October
2024
8.4/10
This hotel is perfect for a cozy winter getaway, especially for couples and families. I had a lovely experience with the hospitable staff and enjoyed the clean and comfortable accommodations. The proximity to the ski slope and the nice nearby restaurant made it even better. However, during my stay, I noticed some food issues at the buffet and the noise levels from the common areas could be bothersome.
Rooms
9.0
The rooms were warm, clean, and just as advertised, providing a comfortable atmosphere.
Service
10.0
The service was excellent, and the staff was professional and accommodating throughout our stay.
Location
9.0
The location is fantastic, situated conveniently on the way to the ski slope and close to the town center.
Dining
6.0
While the food was decent enough, it lacked variety, and I did find a hair in my meal on a couple of occasions.
Facilities
8.0
The small pool was a highlight, warm and inviting, despite needing to walk outside to access it.
Christian
United Kingdom,
September
2024
5.2/10
While the hotel itself had some nice features, there were several issues that detracted from the experience. The room was cold upon arrival, and I had trouble sleeping due to noise from the reception area. Although the buffet dining had its moments, I found the breakfast lacking in variety and the service overall fell short of expectations, especially given some disturbing incidents with the food. The facilities, like the pool and saunas, were enjoyable, but the experience was marred by the less than ideal service.
Rooms
6.0
The room was clean but not very soundproof, situated right next to the reception. It was too cold when we arrived, which was uncomfortable.
Service
5.0
Service was disappointing overall, with issues like being denied dinner after a slight delay and receiving a damaged blanket.
Location
Dining
5.0
Breakfast was quite poor and lacking in choice, while the dinner buffet had some tasty offerings but hygiene issues raised concerns.
Facilities
7.0
The pool was nice and warm, and I enjoyed the saunas, though I was disappointed about the billiard setup.
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